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document Windows 7's Problem Steps Recorder
How to show the helpdesk what is really happening How many times have you called the helpdesk with a problem and had no idea how to explain what was going on. Well Windows 7 has included a little tool to aid in troubleshooting that can be huge for the IT staff supporting it. It’s...
16 May, 2012 Views: 2227 Comments: 0
document Magnifier for computer screens
There is a magnifier built into Windows that will help. Open Programs, Accessories, Accessibility, Magnifier. When it opens,  the window will "float." You can move it around to magnify different parts of the pages. You probably will want to enlarge the window by placing the cursor over the...
16 May, 2012 Views: 2237 Comments: 0
document How to use original SMART interactive whiteboards
1. Turn on projector, and login to the computer. 2.  You can simply use your finger to interact with the smartboard. 3. If cursor is not correctly aligned, you can calibrate by pressing and holding the Keyboard and the Right Mouse button simultaneously until the Orientation screen appears. ...
28 Feb, 2013 Views: 1148 Comments: 0
document Where are the computer labs located on the Albany campus?
 Where are the computer labs located on the Albany campus?   Students, Faculty and Staff have access to open computers located in the Albany library Basement, 1st Floor and 2nd Floor. These computers feature software such as Foodworks, Adobe Digital Edition, Adobe CS Suite (Acrobat...
05 Apr, 2013 Views: 879 Comments: 0
document How do I find my Computer's Name in Windows 8?
Move your mouse to the lower left hand corner of the screen.  A small blue box will appear after about two seconds. After that appears right click on it and a long list will appear.  The item that we are currently searching for is “System” which is fourth from the...
03 Apr, 2014 Views: 1869 Comments: 0
document Connecting to SAGE.EDU VPN using GlobalProtect on Mac OSX
Go to https://vpn-t.sage.edu Sign in using your SAGE username and password Use the link that applies to your Operating system Install the program the Global Protect Agent You should now have a program called "Global Protect" A globe with a “x” should now be in your...
08 Nov, 2016 Views: 0 Comments: 0
document Connecting to SAGE.EDU VPN using GlobalProtect on Windows
Go to https://vpn-t.sage.edu Use the link that applies to your Operating system Here is a Knowledge base article to help you find if you have a 32 or 64 bit Windows http://kb.sage.edu/kb/index.php?View=entry&EntryID=663 Install the program You should now have a...
08 Nov, 2016 Views: 195 Comments: 0