Quick Reference for Avaya 4620 IP Phone Quick Reference is attached.  To downlaod click link below. For more information contact the helpdesk @ 244-4777 or helpdesk@sage.edu Article Submitted by John Harris

Provided below is some information regarding student residence hall phone service: All college residence halls use our analog phone service. Students provide their own phone. Each room has at least a single port for service. Some rooms have two ports depending on their size. ...

The Sage Colleges owns and operates our own internal phone system. We provide a mixed environment of digital, analog, and VOIP phone service. For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted by:...

For all voice mail activity Log into the system by dialing 4500 or 244-4500 from off-campus. Enter your 4-digit voicemail extension followed by the # sign Enter your password followed by the # sign For more information or assistance contact the Helpdesk (518)244-4777 or email at...

First-time users: Enter your 4-digit voicemail extension Enter the default password (the default password is obtained from the Office of Telecommunications) Press 1 to record your name After recording, press # Press # to approve You will be required to change your...

To Record a Greeting * Log into your mailbox * Press 3 from the activity menu * Press 1 to create a greeting * Press 1 to record greeting #1 * Press # to approve or *D to delete and begin again * Press 1 to activate the greeting for all calls For more information or assistance contact...

To Retrieve Your Messages Log into your mailbox Press 2 to get messages Press 0 to listen Press 23 to rewind For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted by: Sara Carlson

To Act on a Message * Press *D to delete the message * Press **U to undelete a deleted message (once you have exited your mailbox you may not undelete a message) * Press # to save and skip to the next message For more information or assistance contact the Helpdesk (518)244-4777 or...

To Respond to a Message Press 1, then choose from the following: Press 0 to call sender Press 1 to reply by voice mail Press 2 to forward message with comment Press 4 to record and address a new message To Record and Send a Message from Your Mailbox This feature is used...

To Change Your Password Dial into your mailbox Press 5 to access options Press 4 to change password Press # to approve For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted by: Sara Carlson

To Bypass a Greeting * Press 1 to bypass another user’s greeting and begin recording your message immediately. For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted by: Sara Carlson

To Re-Record Your Name Dial into your mailbox Press 5 to access options Press 5 to record name Press # to approve For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted by: Sara Carlson

Recording: Log into you mailbox Press 1 from the activity menu At the tone, record your message Press # to approve or *D to delete and begin again For more information or assistance contact the Helpdesk (518)244-4777 or email at helpdesk at sage dot edu Article submitted...

Addressing: Enter the recipient’s voice mail extension and press # Repeat for additional recipients, OR Press *5 to send to a list of recipients (see following page for instructions on creating mailing lists) For more information or assistance contact the Helpdesk...

Delivering: Press # to deliver immediately OR Press 0 to hear a list of options Press 1 to make private (the message cannot be forwarded) Press 2 to mark your message as priority (the message is placed before any other messages in the recipient’s mailbox) Press 3 to...

Recording multiple greetings Dial into your mailbox Press 3 to access the “Administer Personal Greetings” menu Press 1 to record the greeting Press 1-9 to select the greeting number you wish to record Press # to approve recording To store the greeting for future use,...

Activating a pre-recorded greeting Dial into your mailbox Press 3 to access the “Administer Personal Greetings” menu Press 3 to activate a greeting Enter greeting number, OR To listen to a greeting, press 0 Enter greeting number Press 0 to replay Press 1 to...

To Create Mailing Lists Dial into your mailbox Press 5 to administer mailing lists Press 1 to create a list, OR Press 2 to scan lists, OR Press 3 to modify an existing list Enter list ID number and # sign (enter 1# to create list #1) Press 1 for a private list or...

OTHER COMMANDS *9 to have the system wait **6 to look up a number by entering the last name **9 to exit system *8 to transfer to another extension **7 to re-login While listening to messages Press 9 to increase speed Press 8 to decrease speed Press 4 to increase volume Press 7...

The Sage Colleges provides cable service from Time Warner Cable to all of our resident student rooms. Students need to provide their own cable for the connection from the wall jack to their TV. There are also a few general areas with cable TV service available. They are located at: ...