This could be cause by a number of things. Many PCs (including Sage's office and lab computers) run virus checks and system updates that could be running behind the scenes slowing things down. If this is the case, the computer should stop acting sluggish once the scan is complete.
If the slowness is persistant, it could be the result of spyware. Spyware is software that is installed without your knowledge to track your movements online. It is usually associated with advertising software, but could also have malicious intent such as stealing login credentials for banking and online sites.
Why does my computer restart when I attempt to turn it off?
Why Does My Computer Restart?
There is setting telling Windows to restart if there is a Shutdown failure. To fix this, right click My Computer/Properties/Advanced Tab/Startup and Recovery Settings/Uncheck Restart on failure
For more information or to get assistance,Contact the helpdesk at 518-244-4777 or by emailing helpdesk@sage.edu.
How do I acquire specific software for my personal computer.
Obtaining software for use at home.
Generally speaking, Sage does not provide software for personal computers. Employees are responsible for software for personal computers. This is not always the case however. As per our software agreements, the MS Office Suite and SPSS can be installed on home computers for work-related use.
We can recommend software for you, but cannot install or support it.
For more information or to get assistance,Contact the helpdesk at 518-244-4777 or by emailing helpdesk@sage.edu.
Are there digital cameras and/or digital video cameras available for work related projects?
Use of digital camera and digital video camerasfor work related projects.
Digital cameras, for short term, use can be reserved by calling the Albany Deans’ office at 1704 and the equipment should be picked up/dropped off at the Deans’ office in Albany or the Troy campus library. Please be sure to return all pieces of equipment and notify the Deans’ office if you have a problem with the equipment. Replacement of missing equipment will be charged to departmental budgets.
In addition, a digital video camera and digital cameras are available for special faculty projects and can be reserved by calling the Department of Technology Integration at 4580. The equipment should be picked up/dropped off at the campus library of either campus.
For more information or to get assistance, Contact the helpdesk at 518-244-4777 or by emailing helpdesk@sage.edu.
I saved something on a lab computer, Now it's gone. Where did it go????
Information on Centurion in Public Labs
Sage uses a program from Centurion Technologies called CompuGuard CornerStone. This program restores any public use PC that it is protecting to the PC’s original state anytime the PC is rebooted/ restarted. This allows users to make many changes to the PC system including configuration changes and installation of software and files without compromising the system. Because of this technology it is very important for all users to save their work to removable media (Floppy, CD-R,DVD-R,USB Flash Drive) or the H:/ drive Sage provides.
Any documents or data stored on the PC, regardless of location, will be deleted on a reboot. Sage reboots all Centurion protected PCs nightly and the PCs may be rebooted on-demand any other time during the day.
For more information or to get assistance,Contact the helpdesk at 518-244-4777 or by emailing helpdesk@sage.edu.
Can I open Microsoft Office 2007 documents in Office 2003?
Can I open Microsoft Office 2007 documents in Office 2003?
Yes. But you must install the Office Compatibility Pack. MS office 2007 uses new file formats that differ from the 2003 versions. As a workaround, Microsoft has released a compatibility pack. For Employees
Installing MS Office 2007 compatibility pack
Microsoft Office 2007 Compatibility pack is installed automatically via Microsoft Active Directory/Group Policy. It is imperative your office PC be restarted on a regular/daily basis for this software pack and for other critical updates to install. This software pack is installed post-restart, pre-login. A PC may need to be restarted several times if it has not restarted recently for all of Sage’s policy updates (including this one) to install. In the event your PC still does not have the compatibility pack installed please contact the helpdesk.
The System Profiler on Mac OS X displays precise data on hardware, networking, and software. This includes Applications, Audio, Bluetooth, Firewall, Fonts, Graphics, Logs, Memory, USB, and Wireless settings.
Accessing the Profiler
There are two methods of accessing the System Profiler.
1. Go to Apple, then "About This Mac". Click "More Info ..." 2. Go to the Utilities folder, and double-click the System Profiler icon.
Modes
In System Profiler, users can choose three different modes to view data. Go to View, then select Mini Profile, Basic Profile, or Full Profile. When troubleshooting problems, be sure the Full Profile is selected. This view is also the system default.
How can I remove (un-install) programs or applications from my mac
Uninstalling Applications in Mac OS X
Quick Instructions
Drag the installed program from the Applications folder to the Trash.
Go to your Home folder > Library > Application Support. Look for folders named after the application. Drag them to the trash.
Go to your Home folder > Library > Preferences. Look for files named after the application. Drag them to the trash.
Go to your hard drive > Library > Preferences. Look for files named after the application. Drag them to the trash.
Users can also use Spotlight to search for other support files. Type in the name of the application to search.
Detailed Instructions
In Microsoft Windows, programs are installed and uninstalled through the Add and Remove Programs Control Panel. However, uninstalling applications in Mac OS X is very different. Instead, users must drag application bundles to the Trash icon in the task bar. Unfortunately, sometimes there is more to uninstalling than the drag-and-drop process.
To determine if an icon includes an application bundle, press the control key at the same time you click on the application icon. IF YOU SEE "SHOW PACKAGE CONTENTS," then the application is a bundle. The package contains most of the files needed to run the application. So to uninstall these applications, you only have to drag them to the Trash.
But these applications will still leave behind files not stored in application bundles, such as preferences and any required application support files. Preference files can be safely deleted through the user Library Preference folder, but are usually very small files that take up negligible disk space. If you don't delete these files and reinstall the program later, keeping the preference file means you will still have your original settings.
On the other hand, application support files can take up quite a bit of memory, depending on the application installed. Mail and media programs can take up quite a bit of room. These files are located in the Application Support folder, User Library Application Support.
Before deleting any files, the program should not be running. Remove its icon from the dock to be sure. If you get a puff of smoke, it is not running. When you delete an icon from the dock, you do not do anything to the original program. You are just deleting a shortcut to the program.
If you installed an application through an installer (and not a drag-and-drop of file to the Applications folder), you may be able to uninstall using the installer program. This option sometimes appears as a drop-down menu.
Microsoft has discontinued development of Windows Media Player for the Mac. Instead, they are now producing Flip4Mac, a plugin for Quicktime. The basic plugin is free; professional versions require the purchase of a license.
What is Spyware/Adware and how can I get rid of it?
As the name implies, this is software that "spies" on your computer. Nobody likes to be spied on, and your computer doesn't like it either. Spyware can capture information like Web browsing habits, e-mail messages, usernames and passwords, and credit card information. If left unchecked, the software can transmit this data to another person's computer over the Internet.
So how does spyware get on your computer? Just like viruses, spyware can be installed when you open an e-mail attachment containing the malicious software. It can also be installed when you install another program that has a spyware installer attached to it. Because of the insidious nature of spyware, most people don't even know when spyware is on their computer. Fortunately, you can purchase anti-spyware utilities that will search for spyware on your computer and stomp the unwanted software out of your system. A good way to prevent spyware from infecting your computer is to install a security program that lets you know when any program is being installed, so that you can choose to authorize or stop the installation.
Ad-Aware
Ad-Aware is designed to remove Spyware from Windows operating systems.
Installation Instructions
Begin by downloading Ad-Aware (see the link below), then running the installation program.
First you will need to click Next to get past the welcome message.
Now check the box to agree to the terms, and click Next again.
Unless you have need to change anything, just click Next.
Choose "Anyone who uses this computer", the "Next".
Wait until the install finishes, then click Next.
Finally done! Now click Finish.
Update Instructions
Begin by clicking "Check For Updates", then click "Connect".
Wait while Ad-Aware downloads the latest data. After the update, click "Finish".
Scan Instructions
After updating Ad-Aware, click the start button.
Select "Perform Full System Scan" then click "Next".
Wait while the scan runs. Once the scan completes, click "Next".
Right-click on any item, and click "Select All Objects" from the menu.
Click "Next", then click "Ok". Ad-Aware will now quarantine all found malware.
What do I need to know about Daylight Savings Time for my computer?
Daylight Saving Time
The United States begins Daylight Saving Time (DST) at 2:00 a.m. on the second Sunday in March. The United States reverts to Standard Time on the first Sunday in November.
Failure to not patch your computer operating system or applications for 2007 may result in your computer's clock continuing to be off every year during DST. You should patch even if you move to a time zone that is not affected.
Macintosh
Mac OS X
Use Automatic Updates or go to Apple > Software Update
How to customize your email settings in campus cruiser
Customizing Your E-mail Settings
The E-mail Personal Tool has a set of default settings which you may wish to change right away. These settings include (but are not limited to) accommodating the following objectives...
I would like a signature of my choice to be used in each of my messages.
When looking at a list of messages in my INBOX, I want to see as many as possible, rather than just 10 at a time.
When I read a message, I want to see it in its own window.
I want the system to automatically refresh my INBOX for the newest messages at a speedy interval.
It is with the General tab of the E-mail Settings that you set your preferences for dealing with the display and composition of E-mail items, both while reading and while composing.
Access your E-mail Personal Tool.
Click the Customize button or the Settings link in the "Tools" tab in the left Sidebar area.
The E-mail Settings page is displayed with the General onscreen tab active, and all current settings are displayed.
Click the Reset button at any time during your edits to cancel changes and return all settings to their currently displayed values.
Use the table to help determine how you should use each of the drop-down boxes below to customize your General E-mail settings:
Drop-down
Action
Number of E-mail Per Listing
If your INBOX folder has 100 items listed, do you want to all 100 at a time? Or do you prefer to see only a few listed at once? From the drop-down list, select the amount of e-mail messages you want to display in one screen.
Font Size For Reading Plain Text E-mail
From the drop-down list, select the default font size of incoming plaintext E-mails.
Font Size For Composing Message
From the drop-down list, select the default font size of messages that you compose when composing plaintext E-mails.
Screen Width Reading Plain Text E-mail
This controls how many characters wide the area for displaying messages should be when reading Plain Text Messages.
Open Email By
(Very handy!)
When you click on a message, do you want to see it displayed in its own window? Or would you rather have the message opened and refresh the current page you are viewing? Maybe you would like to see the message displayed below the listing of your messages. Pick an option that suits your needs best.
Automatically Refresh E-mail Listing
From the drop-down list, select the intervals at which you want CampusCruiser to check for incoming e-mails from the drop-down list. Automatic refreshes on this page will side-step the timeout!
"<IFRAME>" in Message Body
Email that uses HTML may contain the "<IFRAME>" HTML tag, which is a common way of carrying viruses. When a user opens the message, the virus is activated. Disabling this feature does help to stop potential viruses from launching right away.
Compose Message with HTML Editor
From the drop-down list, select "Always" or "Never" to determine if the HTML editor is displayed upon composing a new E-mail message.
By default this is set to "Always."
Note:
Did you save content in your Personal Profile > Signature page > "Rich Text (Primary)" field? If so, and you want your "Rich Text" signature to always be pre-populated when you compose, then you MUST select "Always" for this option.
Reply HTML message With HTML Editor
From the drop-down list, select "Always" or "Never" to determine if the HTML editor is displayed when you reply to another HTML E-mail message. Please note that when you are replying to a message that was composed in HTML, the HTML Editor will automatically be used for your reply.
By default this is set to "Always."
After Delete/Move Messages
When you delete or move an open message, what should your E-mail tool show you next? Select "Back To Listings" or "Read Next Message" for your preference.
Composer
By default, it is the Power Composer that is used, which provides conveniences like address auto-finding and toggle-able address and attachment fields. However if you wish, you can select the Basic Composer for this setting.
NOTE: If you choose to have CampusCruiser check for E-mails at regular intervals, the CampusCruiser session time out will be suspended while you are on the Check Mail and Folder pages. But some people like this, since they can walk away from their computers while E-mail is still open, and not lose their session since the refreshing side-steps the time out.
How do I add a signature to an email in CampusCruiser?
Adding Signatures
You can create up to five different signatures to be saved to your E-mail settings, but only one can be selected as the signature to keep in use. However you can change your selection as desired, and the signature you select for your outgoing new messages can be different from the signature that you use in your replies/forwards of messages.
From the Outgoing Messages tab of the E-mail Settings page, locate the Signature area. If you have never created a signature, then None will be displayed on the For New Message section and the For Replies / Forwards section.
Click on Add Signature...
The Signature Editor will appear in a pop-up. By default, the HTML Editor will be in use for your signature.
Click Close to close this pop-up without saving any changes.
In the Title field, give this signature a title. Remember: you can have up to five signatures saved, so you may wish to make this title descriptive enough to help identify it.
If you wish to instead create only a plain-text signature, use the Switch Editor button.
The Signature field in the pop-up will convert to a plain-text text field.
Click Switch Editor again to return this field back to using the HTML Editor.
With the editor of your choice, enter your signature in the Signature field as desired.
Click Save. The Signature Editor will disappear and the Outgoing Messages tab will be refreshed. Note that your newly saved signature will be displayed in both the For New Message field and the For Replies / Forwards areas.
In order to delete a signature, you must first be sure that it is not selected for use in either the For New Message or For Replies / Forwards options.
From the Outgoing Messages tab of the E-mail Settings page, locate the Signature area.
Click on the name of the signature you wish to delete.
The Signature Editor pop-up will be displayed.
There will be a Delete button between the Save and Close buttons.
If no Delete button is present, then close this window and ensure that the radio buttons for this signature are no longer selected for use in messages. Only unselected signatures can be deleted
Click Delete.
You will be prompted to confirm your deletion.
Click Cancel to cancel the deletion of this signature.
Click OK.
The alert will clear, as will the Signature Editor pop-up.
The Outgoing Messages tab will be refreshed and your signature will be deleted from both the For New Message and For Replies / Forwards areas of the Outgoing Messages tab.
Can I set up an auto response (away message) in CampusCruiser?
Customizing Auto Replies in E-mail
You can have an automatic response delivered to anyone who has sent you an E-mail message. Customizing an auto-reply may be particularly useful in letting senders know you are away or not available to check your messages. However, please note two things:
If you're part of a mailing list or you have been CC'd in a message, the Auto-Reply service will not be activated.
Suppose your Auto-Reply is set. On Day1, Person1 sends you an E-mail; Person1 will receive your Auto-Reply back. On Day2, Person2 and Person1 send you messages -- Person2 will receive your Auto-Reply, but Person1 will NOT receive a second Auto-Reply. On Day3, you take off the Auto-Reply. On Day4, you RESET your Auto-Reply. Person1 sends you an E-mail on Day5, and receives your new Auto-Reply. The Auto-Reply has a memory and will only be returned on the first iteration that a person contacts you, until you reset your Auto-Reply again.
To Create an Auto Response-
Access your E-mail Personal Tool.
Click the Customize button or the Settings option from the Tools tab in the Sidebar area. The Email Settings page is displayed with the General onscreen tab active.
Click on the Auto Reply onscreen tab. The Auto Reply onscreen tab becomes active, and displays current settings for auto replies. Click the Reset button at any time during your edits to cancel changes and return all settings to their currently displayed values.
Select On for the Auto-Reply radio button.
If desired, enter starting date in the From field and an end date in the To field to create a date range in which this auto-reply message will be active. Dates should be in MM/DD/YYYY format or can be selected from the pop-up calendar, accessed by clicking the calendar icon.
This auto-reply will be delivered back to the sender of any incoming message that your E-mail account receives.
If there are E-mail addresses that should not receive the auto-reply, then enter these addresses in the Do Not Reply Addresses field. Separate each E-mail address by a comma.
Click the Save button to save your settings.
If a date range has been supplied, then the auto-reply message will cease to be sent once the range has elapsed. You may disengage the auto-reply at any time by returning to this
Can I create a 'Task' or calendar entry from an email?
Add Message to Tasks
When reading a message, you can add a task based on the open message you are reading. This is a quick and easy way to create a task in your Tasks Personal Tool right from this message. Very helpful if you're reading a message and say to yourself, "I should add this to my list of things to do..." -- Now, you don't have to exit your E-mail Personal Tool to do so!
NOTE:
No attachments in the open message get saved to the task.
From the opened message, click the Add Message To... button.A drop-down menu will appear.
From the drop-down menu, click Add to Task.
The Add New Task dialog will pop-up.
Click Cancel if you wish to cancel your attempt at making a task based on this open message.
Note that the Title field is already populated -- this comes from your open message's Subject field.
You can simply click Save Task to save this task, or you can edit the fields as desired.
For full details on how to add details to a task, please see the help files from your Tasks Personal Tool.
Add Message to Calendar
When reading a message, you can create a new event in your Calendars Personal Tool, based on the open message you are reading. This is very helpful if you're reading a message and say to yourself, "I should mark my calendar about this topic..." -- Now, you don't have to exit your E-mail Personal Tool to do so!
NOTE:
No attachments in the open message get saved to the event.
From the opened message, click the Add Message To... button. A drop-down menu will appear.
From the drop-down menu, click Add to Calendar.
The Add New Event dialog will pop-up.
Click Cancel if you wish to cancel your attempt at making an event based on this open message.
Note that the Title field is already populated -- this comes from your open message's Subject field.
Be sure to select the right personal calendar from the Calendar drop-down list box.
You can simply click Add Event to save this event, or you can edit the fields as desired.
For full details on how to add details to an event, please see the help files from your Calendars Personal Tool.
What is, and how do I use the "Bulk Mail" feature of campuscruiser?
Bulk Mail Filter, BULK Folder & the Accept List
The BULK folder is a default folder where Bulk Mail can be routed. Bulk mail is mail that is "probably" spam as identified by either timecruiser or you. Timecruiser will tag messages from known sources of spam or unsolicited mail and move it into your bulk mail folder depending on your settings. It is important to check the bulk mail folder regularly to avoid missing messages that were placed there in error.
This routing of Bulk mail can happen in a number of ways:
Your campus administrator may set the Campus Default Bulk Filter as enabled + with a specific stringency; the action is to move to the BULK folder. (If enabled, your administrator may additional prevent you from changing these settings).
You may configure your Personal Bulk Filter to be enabled + with a specific stringency + with a specific action.
In the Bulk Mail Filter tab, you can see if the Campus Default Bulk Filter is enabled -- and if not (or if it is changeable), then you can set the stringency of your Personal Bulk Mail Filter to be "Low," "Medium," or "High." You also specify what should happen to messages detected as bulk mail (either "moved to the BULK folder" or "deleted").
Note:
Please note that items saved in the BULK folder are emptied on a regular schedule (such as is done with the TRASH folder) yet still count against your quota. Items in your BULK folder will be considered purge-able if they are 14 days old or older. This procedure will take place on a regular basis to help clients manage storage more efficiently. So if there are items that typically end up in your BULK folder that you wish to save, please consider creating a custom filter for these mail items to be routed to a different folder. Custom filters do not get purged by CampusCruiser.
Filtering is conducted via automatic tagging of bulk mail from known SPAM sources via well-known Internet block list services.
The Bulk Mail Filter tab is also where you can create an Accept List to overwrite the Bulk Mail Filter settings for specific addresses. When an address is in the Accept List, messages from that address are not treated as SPAM. Keep in mind, though, messages from addresses in the Accept List will still have to pass through your other incoming mail filters; messages from addresses in the Accept List do not automatically get put into your INBOX.
Click the Tools tab from the side panel.
Click the Filters option from the Tools tab. The E-mail Filters page is displayed showing the Incoming Mail Filters tab.
Click on the Bulk Mail Filter tab.
The page will refresh and the Bulk Mail Filter tab will be active.
The Bulk Mail Filter tab displays first the Campus Level panel. This panel clarifies if any existing Campus Default Bulk Filter is in use and if so, what its level and action are.
The Personal Level panel is displayed below
Note:
If the Campus Default Bulk Filter is enabled in such a way that you cannot change settings, then the Personal Level panel will show you less options.
Look in the Personal Level panel at the Personal Bulk Filter status. If the status reads as Disabled, then click the Enable button to enable this filter.
From the Personal Filter Level drop-down list box, select the stringency of the bulk mail filter.
Low
Medium
High
From the Incoming E-mail Will Be drop-down, select the action to be taken upon messages detected as bulk mail.
moved to bulk mail folder
deleted
At this point, you can click Save Bulk Filter Options.
When clicking Save Bulk Filter Options, the page will refresh; after the refresh, a confirmation message will be displayed to let you know the bulk mail filter settings have been saved. Note that the filter is not automatically enabled.
-OR-
You can continue to specify which addresses should be in your Accept List (see next section).
Some legit messages are being moved to bulk mail, can I add them to a "whitelist"?
Configure the Accept List
When you add sender addresses to your Accept List messages from these senders are NEVER subject to the Bulk Mail filter.
In this Bulk Mail Filter tab within the Personal Level panel, enter the E-mail address in the Address field.
Click Add To Accept List. The Accept List field will be cleared, and the address will be displayed in the text field below.
Repeat steps 1 and 2 as necessary to add additional addresses.
To remove an E-mail address from the list, click to highlight the address in the text field and click the "X" button; click OK to confirm the removal of the address when prompted.
After addresses have been added / removed as desired, be sure to click Save. Otherwise, your changes won't be saved, even though the addresses displayed have changed.
How to create a shortcut to a folder on your computer (or network share)
Creating Shortcuts
Introduction
Do you frequently reference files from a certain folder on your computer? an email archive maybe?
This How-To Article shows you how to create a shortcut to a folder so you can easily get back to that folder later.
Create a Shortcut to a Folder
1.Double-click the "My Computer" icon from the Desktop.
2.Navigate to the folder which is one level above the folder you would like to create a shortcut for.
3.Right-click the folder which you would like to create the shortcut for.
4.From the menu that appears, select "Create Shortcut".
Say the folder you are trying to create a shortcut is C:\Documents and Settings\murphe1\Application Data\Thunderbird\ To do it you would click on MY COMPUTER then C: > then Documents and Settings then murphe1 then Application Data then RIGHT CLICK on THUNDERBIRD and choose create shortcut.
5.A shortcut will now be created for the folder.
6.Next, click and drag the shortcut from the folder onto the Desktop. (or copy/paste)
Tip: To open the folder which the shortcut links to, just double-click it. If you don't want to place the shortcut on the Desktop, right-click the shortcut and select "Cut". Now, you can right-click in any folder on your computer and select "Paste", and the shortcut will be placed there instead.
Using this method your archived email can be copied on to an USB drive, another computer, etc.
In CampusCruiser: select “archive” from the “tools” menu in campuscruiser
1.select the folder you wish to archive
2.select the range of emails, by date, that you wish to archive.
3.give the archive a name that will mean something to you (usually the name of the folder and the date(s) of the emails
4.select “submit”
5.when the archive has been created, select the link for the archive and download the file to your desktop. (It will be a zipped folder at this point)
On your computer:
1.create a Mail folder, somewhere on your computer, in which you will store your archives. This folder should have a generic name as opposed to the name of the actual archive you are unzipping
2.create subfolders with the same name as the archive you will store in it (for example: sentmail April 2007, sentmail May 2007, etc). It must have a unique name—that is a name that is not used by any previously archived email.
3.Unzip the archived email (zipped folder you downloaded from campuscruiser in steps 1-5 above) into the folder specifically named for that archive.
To access your email, simply select the folder you chose to store the archive in and open the document labeled “index.htm” (NOT the data folder).
The folder in which you store your archived email can be copied on to an USB drive, another computer, etc and accessed easily without the need for anything other than your web browser (Internet Explorer, Firefox, etc)
Where can I get free training for Microsoft products (Word, Excel, Visio, etc...)
As part of a new offering from The Sage Colleges, Faculty and Staff are eligible to access E-Learning courses online at Microsoft.com. These courses are meant to help you keep up-to-date with the latest major software releases.
Notice: You must have a Microsoft Live account registered with your SAGE.EDU email address in order to use this service. To sign up for a free Microsoft Live account click Here
Once you have signed up for Microsoft Live, you will then need to register for E-Learning. This is done in section A. Once signed up you will never need to do Section A again. To log into the site i n the future, skip to Section B of this article./
A.To gaininitialaccess to the Microsoft E-Learning courses, please follow the steps below: (you only need to do this part once)
1. Go to: https://business.microsoftelearning.com/activate/
2. Input your multi-use access code: <Call Sage Helpdesk for your code>(The code is case sensitive. Be sure to include the dashes and do not enter any spaces.)
3. You will be prompted to sign-in using a valid Windows Live ID (this will be the username and password you will use to access the site each time you log in). If you already have a profile on microsoft.com, use that Windows Live ID.
4. You will receive an email confirming your registration.
5. From the confirmation email, click the link to complete the email confirmation and activate your courses.
6. You will be prompted to sign-in using a valid Windows Live ID, once again.
7. A confirmation page will appear indicating that the access code has been accepted (or you may receive an error message if the code was not accepted).
8. Click the My Learning link to see list of available courses.
9. Click on a course title to launch the offering. You will have 12 months from time of launch to finish that course. After the 12 months have passed you will have to begin the course again in order to finish it.
B. To access your course at any time, please follow these steps:
1. Go to: https://business.microsoftelearning.com/
2. Click the "Sign In" button in the upper right corner of the page
3. Sign in to Windows Live using your Windows Live ID and password
4. Click the My Learning Catalog link on the left side of the page under Customer Login
5. Begin your E-Learning course
If you have any questions regarding your access code, you may email or phone our support center. To view a list of support phone numbers please visit https://licensing.microsoft.com and click on the Support/Feedback link.
We trust you will enjoy this benefit and look forward to your participation. Please note that the access code we have received from Microsoft can accommodate a limited number of users from our organization. Do not share the code with unauthorized users: this violates our license agreement with Microsoft.
Available Courses
Here is a list of courses available to you. They range in levels from beginner to advanced. The title of the course will indicate its level. A more detailed description is available on the E-Learning website.
Course 4698: Getting Started with Microsoft Office Groove 2007
Course 2910: Microsoft® Office Live Meeting 2005: Next Steps for Organizers
Course 2911: Microsoft® Office Live Meeting 2005: Next Steps for Presenters
Course 4100: Core Training for Microsoft® Office Access 2003
Course 4101: Advanced Training for Microsoft® Office Excel 2003
Course 4102: Advanced Training for Microsoft® Office Word 2003
Course 4103: Core Training for Microsoft® Office PowerPoint® 2003
Course 4104: Core Training for Microsoft® Office Outlook® 2003
Course 4105: Core Training for Microsoft® Office Word 2003
Course 4106: Core Training for Microsoft® Office Excel 2003
Course 4107: Advanced Training for Microsoft® Office Outlook® 2003
Course 4108: Core Training for Microsoft® Office FrontPage® 2003
Course 4109: Core Training for Microsoft® Office OneNote® 2003
Course 4110: Core Training for Microsoft® Office Professional Enterprise Edition 2003
Course 4111: Core Training for Microsoft® Office Project 2003
Course 4112: Core Training for Microsoft® Office Visio® Standard 2003
Course 4113: Designing Forms Using Microsoft® Office InfoPath® 2003
Course 4114: Doing More with Microsoft® Windows® SharePoint® Services 2.0
Course 4115: Getting Started with Microsoft® Windows® SharePoint® Services 2.0
Course 4116: What's New in Microsoft® Office Professional Enterprise Edition 2003
Course 4117: Working with Forms Using Microsoft® Office InfoPath® 2003
Course 4118: Core Training for Microsoft® Windows® 2000 Professional
Course 4119: Core Training for Microsoft® Windows® XP Professional Service Pack 2
Course 4122: What's New: Microsoft® Windows® 2000 Professional to Windows XP Professional
Course 4133: Core Training for Microsoft® Project 2002
Course 4697: Introduction to the New Microsoft® Office Fluent™ User Interface
Course 4698BE: Getting Started with Microsoft® Office Groove® 2007 (Retired)
Course 5419: Getting Started with Microsoft Office Word 2007
Course 5420: Editing and Proofreading Documents in Microsoft Office Word 2007
Course 5421: Formatting Documents in Microsoft Office Word 2007
Course 5422: Working with Columns and Tables in Microsoft Office Word 2007
Course 5423: Working with Graphical Elements in Microsoft Office Word 2007
Course 5424: Working with Longer Documents in Microsoft Office Word 2007
Course 5425: Getting Started with Microsoft® Office Excel® 2007
Course 5426: Performing Calculations on Data in Microsoft® Office Excel® 2007
Course 5427: Formatting and Printing Worksheets in Microsoft® Office Excel® 2007
Course 5428: Filtering and Summarizing Data in Microsoft® Office Excel® 2007
Course 5429: Working with Pivot Tables and Charts in Microsoft® Office Excel® 2007
Course 5430: Collaborating with Others in Microsoft® Office Excel® 2007
Course 5431: Getting Started with Microsoft Office PowerPoint 2007
Course 5432: Working with Slides in Microsoft Office PowerPoint 2007
Course 5433: Working with the Slide Layout and Themes in Microsoft Office PowerPoint 2007
Course 5434: Working with Tables, Charts, and Diagrams in Microsoft Office PowerPoint 2007
Course 5435: Enhancing the Slides with Multimedia Elements in Microsoft Office PowerPoint 2007
Course 5436: Delivering Presentations Using Microsoft Office PowerPoint 2007
Course 5437: Getting Started with Microsoft® Office Outlook® 2007
Course 5438: Working with E-mail Messages in Microsoft® Office Outlook® 2007
Course 5439: Managing Mail and Contact Information in Microsoft® Office Outlook® 2007
Course 5440: Managing the Calendar in Microsoft® Office Outlook® 2007
Course 5441: Working with Tasks and Notes in Microsoft® Office Outlook® 2007
Course 5442: Sharing and Remotely Accessing Data in Microsoft® Office Outlook® 2007
Course 5443: What's New in Microsoft Office Access 2007
Course 5444: What's New in Microsoft Office Excel 2007
Course 5445: What's New in Microsoft Office InfoPath 2007
Course 5446: What's New in Microsoft Office OneNote 2007
Course 5447: What's New in Microsoft Office Outlook 2007
Course 5448: What's New in Microsoft Office PowerPoint 2007
Course 5449: What's New in Microsoft Office Word 2007
Course 5450: What's New in Microsoft Office Visio 2007
Course 5451: Getting Started with Microsoft Office Access 2007
Course 5452: Importing and Exporting Information in Microsoft Office Access 2007
Course 5453: Working with Forms in Microsoft Office Access 2007
Course 5454: Locating Specific Information in Microsoft Office Access 2007
Course 5455: Keeping Information Accurate and Secure in Microsoft Office Access 2007
Course 5456: Working with Reports in Microsoft Office Access 2007
Course 5457: Getting Started with Microsoft® Office Project 2007
Course 5458: Working with Resources with Microsoft® Office Project 2007
Course 5459: Formatting and Printing Your Project Plan with Microsoft® Office Project 2007
Course 5460: Tracking Progress on Tasks with Microsoft® Office Project 2007
Course 5461: Getting Started with Microsoft Office Visio 2007
Course 5462: Working with Shapes and Connectors with Microsoft Office Visio 2007
Course 5463: Creating Special Diagrams with Microsoft Office Visio 200
Course 5464: Visualizing Data in Diagrams with Microsoft Office Visio 200
Course 6081: Windows Vista Essentials
Why wont Moodle or other internet sites let me Copy&Paste using Internet Explorer 7?
When copyinig and pasting text or images into Moodle and other web sites while using Internet Explorer 7, you may receive the following warning:
Do you want to allow this webpage to access your clipboard. If you allow this, the webpage can access the clipboard and read information that you have cut or copied recently.
You are prompted to either ALLOW ACCESS or DO NOT ALLOW. For most users clicking on Allow Access will work. For some it will not work and the text will not be pasted into moodle. If this happens to you, do not worry.
The problem is a known problem with IE7 and Moodle (as well as other programs). Here is the workaround
Click on the Tools menu
Click on Internet Options
Click on Security
Click Custom level :
Scroll down to find Scripting
Look for an option called Allow programmatic clipboard access
Change this value from Prompt to Enable
This should remove the message and allow you to copy and paste freely
If you are having issues with receiving junk e-mail or other unwanted e-mail there are several options within the MySage CampusCruiser email settings to help reduce or eliminate these problems.
If you are not already logged into your CampusCruiser email account at http://prod.campuscruiser.com, please do so using your provided Login ID and password. Once logged in, click the “E-mail” button which is small envelope icon located in the upper right hand corner of your MySage page as shown in the image below.
This will bring you to your e-mail inbox, which will now display a column of options along the left hand side of your page. Select the “Filters” option shown below to bring you to your incoming mail filter settings.
Once in the incoming mail filter settings you be presented with the following options as shown below: Incoming Mail Filters, Block List, and Bulk Mail Filter. The default option is the Incoming Mail Filter, but to setup your block list or make changes to the Bulk Mail Filter, simply click on the tab of the option you wish to make changes to.
Incoming Mail Filters
To get started with an incoming mail filter, click the “new filter” button.
Once in the new filter setup area, you need to enter a filter name. You should choose a name that allows you to easily remember what the particular filter does.
Once a name for the filter has been entered, click on the “+” button to add a new condition for your filter as highlighted below.
The “Filter Conditions Editor” as shown below will then pop up which allows you to edit the “Field”, “Condition”, and “Expression List” of your filter.
The “Field” option is where you specify if you would like your filter to be applied to one of the following areas of the incoming email:
·From (Who the email is being sent from)
·Subject (What is written in the subject line of the incoming email)
·Body (What is written in the contents of the incoming email)
·To (Who the incoming email is being addressed to)
·CC (Other individuals who a copy of the email is being sent to)
The “Condition” option is where you specify how what is typed in the “Expression List” will be applied to your selection of the “Field” option:
·Contains (The filter will check to see if the criteria is found in the "Field")
·Equal to (The filter will check to see if criteria is exactly the same in the "Field")
·Not Contains (The filter will check to see if the criteria is missing from the "Field")
·Not Equal to (The filter will check to see if the "Field" is different from the criteria)
The “Expression List” is used to enter a single word or a simple phrase to be used as a rule or criteria for the filter to use on your incoming mail.
Once you have entered the word or phrase into the “Expression List”, click “Add”. The word / phrase will be added to the lower text field. What is entered here will be used when the filter is searching in the selected field. Additional words and phrases that should be considered as filtering criteria may also be added. To delete criteria from this list, click to highlight the item and then click the "X" button. When prompted to confirm your deletion, click OK; the item will be removed from the list.
There are two radio buttons at the bottom of this dialog that allow you to apply further stringency to your filter:
Match any word - if even one word is found in the selected "Field," criteria has been met; this is the most stringent type of filter, and works best when a single word at a time has been entered.
Match all words - for the filter to consider targeted criteria met, all words must be found; this is a less stringent type of filter, and works best if you're trying to target specific phrases or sentences.
For instance, if you would like to filter any email containing the words “free” or “prescriptions” in the subject line, you would set the filter as shown in this example:
However if you would like to only filter the complete phrase “free prescriptions” in the subject line, you would select the “Match all words” option shown above.
Once you have completed all the fields in the filter condition editor to your satisfaction, click “Add” on the bottom on the popup to have this set of filter criteria added to your filter.
When your filter conditions are set, you simply need to choose what you want the filter to do with the email that meets the conditions.
The options are to have the email either “moved to” one of your folders, or deleted. You may change these options at any time using the drop down menus in the highlighted area above. After you have made your selection, click on “Save” and your filter will now be active.
Important Note Regarding Filters
One common issue to keep in mind when creating and setting up your filter is that more often than not, the culprit of an email not being received, is due to an improperly set up email filter. For example, you may have a friend who has emailed you in regards to “free tickets”. Since this filter was set up to “match any word”, it will in turn filter out an email that you may wish to receive simple because it detects the word “free” in a subject line “free tickets”. This problem could be reduced using the “Match all words” option as shown in the Filter Condition Editor
Another common issue is emails from co-workers being blocked due to them sending or forwarding an email that you do wish to receive, but contains one or more words that have triggered the email filter. You may add specific individuals that you always wish to always receive mail from, and you can also add entire domains (@domainname.com) that will prevent the filter from otherwise acting upon. Below is an example of setting up conditions to filter any mail containing “free”, as long as it is not received from your company email domain.
Block List
The Block List can be used to prohibit incoming mail from reaching your inbox. To set up a block list, select the “Block List” tab from the options show in the “Filters” email option.
Once in the Block list menu, you will see an area to enter an address, and then a button to add it to the “Block List”. You have a couple of options for setting a block list.
1) Block a specific address by typing in the address (i.e. problem@example.com)
2) Block an entire domain (i.e. example.com) which will then block ANY email from ANY address coming from example.com from reaching your inbox
To remove an existing address or domain from the block list, select the item you wish to remove and press the “X” button.
Bulk Mail Filter
The bulk mail filter is an automatic filter which tags bulk mail from known junk email sources and also utilizes known Internet block list services. Mail that is detected by this system is automatically sent to your “Bulk Mail” folder in your email account. By entering a specific address (allow@email.com) or entire domain (@email.com) in the address line, and then pressing the “Add” button, you may override the bulk mail filter and allow those items to be delivered to your inbox.
Please note that items saved in the BULK folder are emptied on a regular schedule (such as is done with the TRASH folder). Items in your BULK folder will be considered purge-able if they are 14 days old or older. This procedure will take place on a regular basis to help clients manage storage more efficiently. So if there are items that typically end up in your BULK folder that you wish to save, please consider creating a custom filter for these mail items to be routed to a different folder. Custom filters do not get purged by CampusCruiser.
Changing the Order of Incoming Mail Filters & Bulk Mail Filter
Incoming mail filters can be ordered to your preference. Additionally, the Bulk Mail Filter can be ordered among your different incoming mail filters to have greater or lesser priority.
To make changes to the filter order, click “Change Filter Order”
The Filter Order pop-up will appear. Highlight the filter to be adjusts, and use the up or down arrows on the right to to raise or lower its priority within the incoming mail filters. Click “Save” once the preferred changes have been made.
for more information contact the helpdesk at 244-4777
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