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My Computer Just Froze, is There Anything I can do?

Article ID: 486
Last updated: 14 Apr, 2017

If you computer froze while you were using it there are a couple steps you can take to try and resolve the issue. Please note that if you are using a Sage Computer we ask that you notify the Helpdesk at (518) 244-4777.  

*Warning* By using any of these methods you may lose work you were currently working on, use at your own risk

Windows 7 and 8

  1.    Press Ctrl+Alt+Del keys
  2.     Select “Start Task Manager”
  3.    Click on “Applications” tab (Windows 8 Will open Apps by default)
  4.    Select Tasks listed as "Not Responding" and then click “End Task”
    • If you end certain tasks it may hinder the functionality of your computer
  5.    You may get a pop-up Window, Click “End Now”

If the Operating System crashes you may need to shutdown computer or reboot.

*You will lose anything that you are working on if not already saved*

If you cannot do the above, or if it does not help, you can force the computer to shut down by:

  • Press and Hold the power button on your Computer until it shuts off completely.
    • This usually takes 3 to 5 seconds.
  • Wait a few seconds and power on the computer normally. If Windows prompts in the beginning with boot options
  • Select “Start Windows Normally”.

Mac OS

  1.    Press Command+Option+Esc keys
  2.   The “Force Quit Applications” window will open
  3.   Select the problem applications,
  4.   Click on “Force Quit” button.
  5.    Another window will open asking if you want to Force Quit, Click on Force Quit.

-- Manual Shutdown:

*You will lose anything that you are working on if not already saved*

If the crash does not allow you to select these options from the Start Menu,

  • Press and Hold the power button on your Computer until it shuts off completely.
    • This usually takes three to five seconds.
  • Wait a few seconds and power on the computer normally.

**If all these attempts fail please contact the computer manufacturer or a local computer repair**

Article ID: 486
Last updated: 14 Apr, 2017
Revision: 5
Views: 1353
Comments: 0
Posted: 30 Nov, 2012 by -- .
Updated: 14 Apr, 2017 by Stephan J.
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